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Complaints Procedure

Our Complaints Procedure

Do you have any comments or complaints about our service?

Our aim is to provide you with a high standard of care at all times and to deal quickly, courteously and effectively with any problems which may arise.
We also aim to make improvements to our service based on what our patients tell us.

Do you have any comments or suggestions about the service we provide?
We would be pleased to hear from you. You can contact us at any time.

Are you unhappy or have concerns about any aspect of your care?
Any member of staff can give you details and a copy of our procedure on request.

 

You can also contact:

Programme Manager

Independent Healthcare Services Team

Healthcare Improvement Scotland

Gyle Square

1 South Gyle Crescent

Edinburgh

EH12 9EB

Tel: 0131 623 4342

Email: his.ihcregulation@nhs.sco

 

General Dental Services

Dental Complaints Service

Stephenson House

2 Cherry Orchard Road

Croydon

CRO 6BA

Tel.: 08456 120 540 at local rate (Mon-Fri, 9.00am – 5.00pm)

info@dentalcomplaints.org.uk

www.dentalcomplaints.org.uk

Our Partners:

Visit our Dental Practice in Cumbernauld

Our convenient location in Cumbernauld gives the convenience of a local luxurious private Dental Practice on your doorstep, with the added benefit of ample parking on site.

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Truly recommend Aland & the entire team at Morpho Advanced Dentistry & Aesthetics. Just completed a course of dental work and Alan put me at ease at all times. I was an anxious patient but comfortable at all times and have no hesitation in attending regularly and recommending to others. Thank you :)
Carole Marie
Fantastic treatment from the team at Morpho Advanced Dentistry & Aesthetics in Cumbernauld. Definitely worth the drive from Perth. Alan was amazing for my treatment. Rosemary was also outstanding. The thought of having a root treatment was not pleasant but I was thrilled by the patience and the lovely calming demeanor of Rosemary. She was professional and personal. I want to thank all of their brilliant team. From the minute you enter the clinic until you leave everyone is just so welcoming and friendly. Thanks again
Robert Milne
I am receiving Invisalign treatment at Morpho and I have to say what a fantastic experience from the start. Alan and the girls are all so professional and make you feel at ease! The clinic is gorgeous and you feel like you are walking into a beauty room rather than a dentist! I would highly recommend if anyone is scared of the dentist to take a visit to Morpho you will not regret making the move! Thank you, I can’t wait for my new smile!
Sheree Ellen
Can’t believe I’m writing this but I was so relaxed getting my procedure done this morning, the staff, everyone of them are so professional, helpful, friendly and make you feel welcome and at ease! 100% recommend.
Linda Macniven
Contacted on a Sunday not expecting an answer obviously and I was messaged back instantly by Margaret Ann. Who duly booked me in for a next day appointment. Fantastic service from start to finish.
Martin Chalmers
Visited recently for a hydrafacial and was not disappointed. Friendly faces as soon as I stepped through the door and Mila was so professional and informative throughout the treatment. My skin feels rejuvenated, smooth and soft. Would definitely recommend this treatment!
Fiona
I have been going to Morpho for quite a while now for the hydra facial treatment. Love it! My skin is always so soft and glowing afterwards. Mila is brilliant and so professional. All the staff here are really friendly. I would highly recommend this place.
S McEwan
Love this place and the staff! Changed from my other dentist. All the staff are so knowledgeable and take the time to actually explain everything they want to do and the reason why. They also listen to what you want. This is particularly helpful to wee ones. I've been for a hygiene appt, filling and whitening along with invisalign scan. My Son has been for a hygiene and was totally relaxed and welcomed. Might be more expensive than going to an NHS dentist but the team here make the effort to really do things properly including making you feel like they all love their job - and teeth! Thank you!
Kayleigh McIntosh-Lowrie
Can’t recommend Dior enough. The whole experience has been excellent from start to finish. The professionalism and expertise of all staff has been second to none. All my treatments have been completed to a very high standard in a relaxed and stress free atmosphere. If you want worry free dentistry then this is the place to go.
Pauline Munro
Obsessed with the results of my hydra facial! Booked immediately for my next appointment. As always, the whole team were so welcoming, professional and knowledgeable. Cannot recommend highly enough.
E W

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